Donna tries to teach Chip about Artificial Intelligence

Dr. Katz's call center concern sends him on a search for Gemba

Chip request approval to hire a consultant

The IT department looks into the network delays

Chip explains how staff centralization really works

Donna attends a kaizen to cut back on meetings

Dr. Stevens has trouble with his data request from analytics

Chip deals with the disconnect between strategy, finance and operations

Dr. Stevens voices concerns generalized standardization

Dr. Katz explains where ideas really come from in an organization

Dr. Katz gets a lesson in lean process terminology

The docs learn a new way to solve problems in the office using A3

Dr. Shah learns a new approach to getting resources at work

The lean team finds a way to increase patient visits for Dr. Shah