Donna has concerns with Dr. Shah's virtual background

Chip finds a new way to address the compensation model

Chip calls an urgent meeting to discuss physician encounters and productivity

Dr. Shah has to deal with the hassles of board recertification

The docs create their own star rating system

Chip tries to motivate the docs by speaking medical terminology

Chip stresses the importance of leadership for success

Dr. Lam gets a taste of what really matters to the finance department